Service and Contact > Services > FAQs

Questions and Answers - How may we assist you?

May we ask you to make sure to reach your clinic by noon on your day of arrival. After registration please proceed to your respective ward office. You will have an appointment with your attending physician who will also devise your therapy regimen. Your treatment schedule will be ready for collection from your pigeon hole at the Reception Desk by evening.

Arrival by Train
We will be very happy to send a shuttle service to collect you from the train station. Just let us know when you will be arriving.

You will find a wide selection of pastries, snacks and beverages at our Medical Park Cafes.

Please make sure to pack sports and swim gear, such as a track suit, gym trousers and shoes, a bathing suit or trunks, a bath robe, bath shoes, clothing for wet weather and sturdy walking shoes.

May we ask you to settle any open bills at Reception Desk, where you will also receive your discharge papers. May we ask you to vacate your room by 9 am on your departure day. If you wish, we will be happy to collect your luggage from your room for you.

Dietary Needs
We are able to cater for any variety of dietary need and diet-related disease. Your attending doctor will be happy to support you here.

Dietician and Nutritionist
Our dieticians and nutritionists offer regular seminars for groups and individual consultation on reducing diets and healthy nutrition in general.

We regularly organize a variety of concerts, slide shows, literature readings, lectures and other attractive events for our patients at our clinics. Please register at Reception for any events you wish to attend.

WiFi connection is available for your portable devices, for a fee, in the areas of our clinics which are open to the public. You will also be able to use the internet in your patient room with your WLAN enabled notebook or smartphone.

There are a washing machine and tumble dryer available for your use against a small fee. Detergent, fabric conditioner and flat iron are inclusive.

Should you be arriving by train you may wish to make use of the door-to-door luggage service offered by German Rail (Deutsche Bahn). Our receptionist will be very happy to assist you here.

Medical Park Shop
Our Medical Park Shops offer a wide assortment of functional wear, accessories as well as a selection of cosmetics and spa products. You will also be able to find training equipment such as wrist-based heart rate monitors, TheraBand® products and some souvenirs and gifts here.

Medical Devices and Aids
Please also bring any medical devices and aids used, such as any wheelchair, walking frame, wheeled walker, crutches, splints, insoles, special orthopaedic cushions and pillows and support stockings.

Medical Reports
Please make sure to have all medical certificates, diagnostic and clinical reports, X-Rays and any other reports by attending doctors and therapists ready for our reference.

Please make sure to bring all your current regular medication with you.

Overnight Guests
Overnight guests accompanying our patients are very welcome at our clinics. Please contact us beforehand to make arrangements.

We offer you use of a parking space for your car during your stay with us, or of an indoor garage, subject to availability. Please reserve on arrival at Reception.

Patient Information
We have compiled some additional information and suggestions for our patients in order to facilitate admission and make your stay with us as pleasant as possible.

Patient Rooms
Most of our patient rooms have their own private balcony or terrace, a height-adjustable bed, telephone for receiving and making your own calls, free TV, Radio and an in-room safe.

You can obtain cash from Reception using your EC Card against a fee. Apart from cash payments we are very happy to accept EC-Cash (with PIN), MasterCard or Visa Credit Cards in payment of your bills.

Smoke-Free Medical Park
Smoking is not permitted anywhere in the clinic grounds. This includes the patient rooms, the balcony, terrace and the area of the main entrance.

Swimming Pool
The temperature of the water at our swimming and kineotherapeutic pools is 31 degrees Celsius. You may use these pools without therapy sessions at designated times.

Visiting Hours
Your visitors are very welcome at out centres at any time between 7 am and 11 pm.

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