The highest degree of patient and partner satisfaction is our common aim, not only in Quality Management, but at all levels of the entire Medical Park group. Our aim and vision of leadership in terms of quality of rehabilitation and services is achieved through our Quality Management System.
The Quality Management Structure is organized around a Central Quality Management team. There is also an on-site Quality Management Officer at each of our clinics who supports the local Management and reports to Central Quality Management. Regular task force meetings for the various departments and specialists from the entire Medical Park group are helping us to continuously optimize our processes.
Our Clinics have been certified according to the criteria of DIN ISO 9001 already since the year 2005. In order to further stress the focus on our patients’ successful return to the workplace and an active life in our treatment regimens, our centres are also aiming to implement the standards of QMS REHA® and for the relevant certification. This step will support and intensify the efforts at implementation of a holistic approach to rehabilitation in all our centres.
We want the success of our treatments to be quantifiable. This is why our various departments have developed assessment parameters to measure and demonstrate our patients’ progress. Each department makes use of such quality indicators in order to continuously improve on our medical and therapy results. They are also very useful for fostering the exchange of know-how within and between Medical Park clinics
Apart from certifications, audits and our assessment tool, we continuously monitor client satisfaction by use of questionnaires. This is how we are able to ensure essential patient feedback be incorporated into our processes. And success proves us right: as many as 91% of our patients do recommend us to others. A further pillar of quality management is our error management guideline. The reporting directive CIRS (Critical Incident Reporting System) in effect in all our clinics, ensures and maintains patient safety at the highest level. Further improvements are guaranteed by the complaints and error management practiced by all members of our staff. Our Quality Management team will strive on to orchestrate top quality medical treatment with the pleasures and comfort of a top class hotel and wishes our patients, and guests, a pleasant experience and fast recovery.